Insulin pump starts
Want to start using an insulin pump or automated insulin delivery (AID) system? Or do you want to transition to one of the new funded insulin pump systems? Our team are here to support you whether you are eligible for Pharmac funding or not.
For many people who are eligible for a funded insulin pump, they are experiencing long waits to access insulin pump therapy or transition to a different insulin pump. Our team are here to help if you are eager to get started and don't want to wait.
If you would like to skip the queue, get in touch today!
Starting an insulin pump for the first time
Process
Initial pre-pump appointment
Pre pump education
Overview of available funded and unfunded pump/CGM options
Referral to a dietitian for carbohydrate counting education (if required)
Pump start (face-to-face in Hamilton)
Follow up appointments by phone/video call to optimise settings
BONUS!
Comprehensive printed and digital guide to insulin pump therapy
Pump/CGM back-up kit to carry supplies
FAQ
Q. Can I still get a funded insulin pump?
A. Yes we can help you to apply for a Pharmac funded insulin pump. We will discuss this with your usual clinical team.
Q. Can I use an insulin pump that is not funded (such as a patch pump)?
A. Our team has a lot of experience with different insulin pumps and automated insulin delivery systems including Tandem, Medtronic, YPSO, Medtrum Nano, Omnipod and Dana insulin pumps with a range of different AID systems.
Q. Can I use a DIY automated insulin delivery system?
A. We can support people to start sensor augmented insulin pump therapy who have the intention of building their own automated insulin delivery system if their usual diabetes team are happy to continue with follow up. We will help you get set up with your chosen insulin pump and CGM to pump 'manually', however, we can not help you build a DIY system.
Q. How long does the pump start process take?
A. We usually start with an initial assessment and pre-pump education appointment. If pump therapy is right for you, then we will contact your usual clinical team and schedule your insulin pump start. The pump start usually takes less than a day and we then follow up over a period of three weeks using phone or telehealth appointments to review your pump settings. Once we have your insulin pump settings stabilised we will then discharge you back to your usual diabetes team. The whole process can be as quick as four weeks depending on availability.
Q. Can I organise a transition from one pump to another through your service?
A. Yes we can arrange that. Please contact us for more information about this.
Q. Will you talk with my diabetes team if I get started on a pump at Aotearoa Diabetes Collective?
A. Yes - we will make regular contact with your usual diabetes team, including before you start on the pump.
Q. Will I be doing the pump start with other people?
A. Generally, yes, but it depends on your individual needs.
Q. How soon can I get an appointment to get started on a pump?
A. We currently don't have a waitlist, but spaces fill up fast! We aim to see you within 2 weeks of receiving a referral. Get in touch today to start the process.
Price
20% off for the month of November
Total package $2,000*
Initial pre-pump appointment: $200
*not always required for current patients
Insulin pump start package of care
$1,800* (usually $2,300)
What is included:
- Initial pre-pump assessment/education
- Liaising with clinical team + MDT
- Special Authority application
- Pump start education day
- First week of follow up 2-4 contacts
- Second week of follow up 1-2 contacts
- Third week of follow up 1-2 contacts
BONUS!
- Comprehensive guide to insulin pump therapy (printed and digital)
- Pump/CGM back-up kit to carry supplies
Not included:
- Extra follow up appointments - $170
- Dietitian assessment / education- POA
*20% off discount applies to all bookings made in November 2024
Transitioning to a new insulin pump
Process
Initial pump transition appointment
Overview of available funded and unfunded pump/CGM options
Organising technical pump training
Follow up appointments by phone/video call to optimise settings
BONUS!
Comprehensive printed and digital guide to insulin pump therapy
Pump/CGM back-up kit to carry supplies
FAQ
Q. Can I still get a funded insulin pump?
A. Yes we can help you to apply for a Pharmac funded insulin pump. We will discuss this with your usual clinical team.
Q. Can I use an insulin pump that is not funded (such as a patch pump)?
A. Our team has a lot of experience with different insulin pumps and automated insulin delivery systems including Tandem, Medtronic, YPSO, Medtrum Nano, Omnipod and Dana insulin pumps with a range of different AID systems.
Q. Can I use a DIY automated insulin delivery system?
A. We can support people to start sensor augmented insulin pump therapy who have the intention of building their own automated insulin delivery system if their usual diabetes team are happy to continue with follow up. We will help you get set up with your chosen insulin pump and CGM to pump 'manually', however, we can not help you build a DIY system.
Q. Will you talk with my diabetes team if I get started on a pump at Aotearoa Diabetes Collective?
A. Yes - we will make regular contact with your usual diabetes team, including before you start on the pump.
Q. Will I be doing the pump start with other people?
A. Generally, yes, but it depends on your individual needs.
Q. How soon can I get an appointment to get started on a pump?
A. We currently don't have a waitlist, but spaces fill up fast! We aim to see you within 2 weeks of receiving a referral. Get in touch today to start the process.
Price
Pump transition package $600.00
What is included:
- Initial pump transition appointment
- Liaising with clinical team + MDT
- Special Authority application
- Comprehensive guide to insulin pump therapy
- Organising the technical pump education
- Up to four follow up virtual appointments to optimise settings
BONUS!
- Comprehensive printed and digital guide to insulin pump therapy
- Pump/CGM back-up kit to carry supplies
Not included:
- Extra follow up appointments - $170
- Dietitian assessment / education- POA
The technical pump training is typically free and is organised through the individual pump company.
How to refer
Referring yourself
If you are wanting to refer yourself please complete the form below or email us at
referral@aotearoadiabetescollective.org.nz We will make contact with your healthcare team on your behalf to request a formal referral.
Referring from primary care
If you are referring from primary care, please refer via Specialist & Referrals from your practice management system or alternatively you can email the referral to us
referral@aotearoadiabetescollective.org.nz.
Referring from Secondary Care
If you are referring from a specialist service / hospital department please send a referral to us at
referral@aotearoadiabetescollective.org.nz
Referral form
Please complete the form below. We don't require all of the information, however the more information you can provide us in the referral, the faster we can process it and organise an appointment.
Your private information
Q. Where does my information go?
A. Referrals are received by Aotearoa Diabetes Collective via email if you complete the online form or via a special referral system called Specialists & Referrals.
Q. How is my information stored/transferred?
A. If you are accepted to our service, then your information is stored in our practice management system (PMS) Elixir that is stored on a secure server. Elixir allows us to send letters to your GP securely via a system called HealthLink.
Q. Who can access my information?
A. The only people who will access your information are people who are directly involved in your care. Administrative staff who schedule appointments do not have access to clinical notes and results.
Q. Do you share my information?
A. We work in partnership with your GP and/or Specialist diabetes service. Like most specialist services, we will send comprehensive letters to your health care team and may request further information from them to help us to provide you with the right care.
You have the right to ask for for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at admin@aotearoadiabetescollective.org.nz
Health Information Privacy Code
We are bound by the Health Information Privacy Code 2020.
You can learn more about the health information privacy code 2020 here.
This legislation governs how healthcare organisations safely and securely manage your private healthcare information.
Follow us on Instagram & Facebook
@aotearoadiabetescollective
